{"id":227,"date":"2012-05-21T10:56:04","date_gmt":"2012-05-21T14:56:04","guid":{"rendered":"http:\/\/blog.keepmecertified.com\/?p=227"},"modified":"2015-12-07T09:40:08","modified_gmt":"2015-12-07T14:40:08","slug":"youspeak-user-reviews-and-our-responses-from-around-vol-3-the-web","status":"publish","type":"post","link":"https:\/\/keepmecertified.com\/blog\/youspeak-user-reviews-and-our-responses-from-around-vol-3-the-web\/","title":{"rendered":"YouSpeak: User reviews and our responses from around- Vol 3 the web"},"content":{"rendered":"<p><a href=\"http:\/\/keepmecertified.com\/blog\/youspeak-user-reviews-and-our-responses-from-around-vol-3-the-web\/screen-shot-2012-05-21-at-10-53-40-am\/\" rel=\"attachment wp-att-228\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft  wp-image-228\" title=\"Screen shot 2012-05-21 at 10.53.40 AM\" src=\"http:\/\/keepmecertified.com\/blog\/wp-content\/uploads\/2012\/05\/Screen-shot-2012-05-21-at-10.53.40-AM-300x300.png\" alt=\"\" width=\"210\" height=\"210\" srcset=\"https:\/\/keepmecertified.com\/blog\/wp-content\/uploads\/2012\/05\/Screen-shot-2012-05-21-at-10.53.40-AM-300x300.png 300w, https:\/\/keepmecertified.com\/blog\/wp-content\/uploads\/2012\/05\/Screen-shot-2012-05-21-at-10.53.40-AM-150x150.png 150w, https:\/\/keepmecertified.com\/blog\/wp-content\/uploads\/2012\/05\/Screen-shot-2012-05-21-at-10.53.40-AM.png 397w\" sizes=\"auto, (max-width: 210px) 100vw, 210px\" \/><\/a>This review is different from the others that we find around the web. \u00a0This one was emailed directly to us. \u00a0Even though it&#8217;s not portraying us in the best light we got a good laugh from it. \u00a0As I was reading this email I was smiling and at the end I literally did one of those internal &#8220;haha&#8217;s&#8221; \u00a0as I immediately forwarded it on to the rest of the KMC Team to read. \u00a0I changed the subject to &#8220;check out this support email from 2 minutes ago&#8221;.<\/p>\n<p>Before I copy the email in to this post I want to set the scene. \u00a0The days and name have been changed&#8230;. here we go:<\/p>\n<p>On Monday, &#8220;Lisa&#8221; emailed us asking if she could talk to someone on the phone. \u00a0We responded 12 minutes later saying sure, please send us your number&#8230;. hours go by before she emails us again with her phone number. \u00a0During those hours I decided to google her name and see if I could find her direct number somewhere on the web. \u00a0I did find it and called her 3 times 15-30 minutes apart. \u00a0I left her a voicemail the first two times and then just hung up the third time. \u00a0Late that evening she emailed us saying how she was busy all day and she would be available to talk. \u00a0At this point it&#8217;s about 10pm and unless someone tells us it&#8217;s ok to call at that time, we&#8217;re not going to. \u00a0That next morning I woke up around 830ish to another email from Lisa that said something like &#8220;I haven&#8217;t heard from you yet, you can call me now!&#8221;. \u00a0So I called her immediately and we spoke for about 5 minutes. \u00a0During our call, I pretty much explained to her that the site works exactly how she expects it to and that we&#8217;re here for her if she has any questions along the way. \u00a0Later in the afternoon I get an email from her that reads:<\/p>\n<p>&#8220;FYI, \u00a0I chose another vendor as your support was inadequate.&#8221;<\/p>\n<p>Well, Lisa, I&#8217;m sorry we didn&#8217;t make the cut due to our &#8220;inadequate customer support&#8221;. \u00a0I&#8217;m fairly certain that the only customer support center that are consistently more responsive are 9-1-1 operators. \u00a0I&#8217;ll inquire to see if they&#8217;re available to run our customer support department during the slow parts of their day.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This review is different from the others that we find around the web. \u00a0This one was emailed directly to us. \u00a0Even though it&#8217;s not portraying us in the best light we got a good laugh from it. \u00a0As I was reading this email I was smiling and at the end I literally did one of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":214,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-227","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-online-real-estate-school","cat-5-id","has_thumb"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>YouSpeak: User reviews and our responses from around- Vol 3 the web - Keep Me Certified Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/keepmecertified.com\/blog\/youspeak-user-reviews-and-our-responses-from-around-vol-3-the-web\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"YouSpeak: User reviews and our responses from around- Vol 3 the web - Keep Me Certified Blog\" \/>\n<meta property=\"og:description\" content=\"This review is different from the others that we find around the web. \u00a0This one was emailed directly to us. \u00a0Even though it&#8217;s not portraying us in the best light we got a good laugh from it. \u00a0As I was reading this email I was smiling and at the end I literally did one of [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/keepmecertified.com\/blog\/youspeak-user-reviews-and-our-responses-from-around-vol-3-the-web\/\" \/>\n<meta property=\"og:site_name\" content=\"Keep Me Certified Blog\" \/>\n<meta property=\"article:author\" content=\"keepmecertified.com\/facebook\" \/>\n<meta property=\"article:published_time\" content=\"2012-05-21T14:56:04+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2015-12-07T14:40:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/keepmecertified.com\/blog\/wp-content\/uploads\/2012\/04\/intersting-man.png\" \/>\n\t<meta property=\"og:image:width\" content=\"413\" \/>\n\t<meta property=\"og:image:height\" content=\"508\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Jeff Weiss\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@twitter.com\/keepmecertified\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jeff Weiss\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/keepmecertified.com\/blog\/youspeak-user-reviews-and-our-responses-from-around-vol-3-the-web\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/keepmecertified.com\/blog\/youspeak-user-reviews-and-our-responses-from-around-vol-3-the-web\/\"},\"author\":{\"name\":\"Jeff Weiss\",\"@id\":\"https:\/\/keepmecertified.com\/blog\/#\/schema\/person\/48e89862fc6ecfe93336e50284e21e10\"},\"headline\":\"YouSpeak: User reviews and our responses from around- Vol 3 the web\",\"datePublished\":\"2012-05-21T14:56:04+00:00\",\"dateModified\":\"2015-12-07T14:40:08+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/keepmecertified.com\/blog\/youspeak-user-reviews-and-our-responses-from-around-vol-3-the-web\/\"},\"wordCount\":399,\"publisher\":{\"@id\":\"https:\/\/keepmecertified.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/keepmecertified.com\/blog\/youspeak-user-reviews-and-our-responses-from-around-vol-3-the-web\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/keepmecertified.com\/blog\/wp-content\/uploads\/2012\/04\/intersting-man.png\",\"articleSection\":[\"Online Real Estate School\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/keepmecertified.com\/blog\/youspeak-user-reviews-and-our-responses-from-around-vol-3-the-web\/\",\"url\":\"https:\/\/keepmecertified.com\/blog\/youspeak-user-reviews-and-our-responses-from-around-vol-3-the-web\/\",\"name\":\"YouSpeak: User reviews and our responses from around- Vol 3 the web - Keep Me Certified Blog\",\"isPartOf\":{\"@id\":\"https:\/\/keepmecertified.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/keepmecertified.com\/blog\/youspeak-user-reviews-and-our-responses-from-around-vol-3-the-web\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/keepmecertified.com\/blog\/youspeak-user-reviews-and-our-responses-from-around-vol-3-the-web\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/keepmecertified.com\/blog\/wp-content\/uploads\/2012\/04\/intersting-man.png\",\"datePublished\":\"2012-05-21T14:56:04+00:00\",\"dateModified\":\"2015-12-07T14:40:08+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/keepmecertified.com\/blog\/youspeak-user-reviews-and-our-responses-from-around-vol-3-the-web\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/keepmecertified.com\/blog\/youspeak-user-reviews-and-our-responses-from-around-vol-3-the-web\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/keepmecertified.com\/blog\/youspeak-user-reviews-and-our-responses-from-around-vol-3-the-web\/#primaryimage\",\"url\":\"https:\/\/keepmecertified.com\/blog\/wp-content\/uploads\/2012\/04\/intersting-man.png\",\"contentUrl\":\"https:\/\/keepmecertified.com\/blog\/wp-content\/uploads\/2012\/04\/intersting-man.png\",\"width\":\"413\",\"height\":\"508\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/keepmecertified.com\/blog\/youspeak-user-reviews-and-our-responses-from-around-vol-3-the-web\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/keepmecertified.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"YouSpeak: User reviews and our responses from around- Vol 3 the web\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/keepmecertified.com\/blog\/#website\",\"url\":\"https:\/\/keepmecertified.com\/blog\/\",\"name\":\"Keep Me Certified Blog\",\"description\":\"Online Real Estate School Blog\",\"publisher\":{\"@id\":\"https:\/\/keepmecertified.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/keepmecertified.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/keepmecertified.com\/blog\/#organization\",\"name\":\"Keep Me Certified School of Real Estate\",\"url\":\"https:\/\/keepmecertified.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/keepmecertified.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/keepmecertified.com\/blog\/wp-content\/uploads\/2021\/03\/k.jpeg\",\"contentUrl\":\"https:\/\/keepmecertified.com\/blog\/wp-content\/uploads\/2021\/03\/k.jpeg\",\"width\":450,\"height\":450,\"caption\":\"Keep Me Certified School of Real Estate\"},\"image\":{\"@id\":\"https:\/\/keepmecertified.com\/blog\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/keepmecertified.com\/blog\/#\/schema\/person\/48e89862fc6ecfe93336e50284e21e10\",\"name\":\"Jeff Weiss\",\"description\":\"Jeff is passionate about building better training for professionals. He oversees the development, production, and distribution of all training content at Keep Me Certified. Jeff is an avid runner, burrito connoisseur, and the founder of Keep Me Certified.\",\"sameAs\":[\"https:\/\/keepmecertified.com\/blog\",\"keepmecertified.com\/facebook\",\"https:\/\/x.com\/twitter.com\/keepmecertified\"],\"url\":\"https:\/\/keepmecertified.com\/blog\/author\/vice406-2-2\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"YouSpeak: User reviews and our responses from around- Vol 3 the web - Keep Me Certified Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/keepmecertified.com\/blog\/youspeak-user-reviews-and-our-responses-from-around-vol-3-the-web\/","og_locale":"en_US","og_type":"article","og_title":"YouSpeak: User reviews and our responses from around- Vol 3 the web - Keep Me Certified Blog","og_description":"This review is different from the others that we find around the web. \u00a0This one was emailed directly to us. \u00a0Even though it&#8217;s not portraying us in the best light we got a good laugh from it. \u00a0As I was reading this email I was smiling and at the end I literally did one of [&hellip;]","og_url":"https:\/\/keepmecertified.com\/blog\/youspeak-user-reviews-and-our-responses-from-around-vol-3-the-web\/","og_site_name":"Keep Me Certified Blog","article_author":"keepmecertified.com\/facebook","article_published_time":"2012-05-21T14:56:04+00:00","article_modified_time":"2015-12-07T14:40:08+00:00","og_image":[{"width":413,"height":508,"url":"https:\/\/keepmecertified.com\/blog\/wp-content\/uploads\/2012\/04\/intersting-man.png","type":"image\/png"}],"author":"Jeff Weiss","twitter_card":"summary_large_image","twitter_creator":"@twitter.com\/keepmecertified","twitter_misc":{"Written by":"Jeff Weiss","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/keepmecertified.com\/blog\/youspeak-user-reviews-and-our-responses-from-around-vol-3-the-web\/#article","isPartOf":{"@id":"https:\/\/keepmecertified.com\/blog\/youspeak-user-reviews-and-our-responses-from-around-vol-3-the-web\/"},"author":{"name":"Jeff Weiss","@id":"https:\/\/keepmecertified.com\/blog\/#\/schema\/person\/48e89862fc6ecfe93336e50284e21e10"},"headline":"YouSpeak: User reviews and our responses from around- Vol 3 the web","datePublished":"2012-05-21T14:56:04+00:00","dateModified":"2015-12-07T14:40:08+00:00","mainEntityOfPage":{"@id":"https:\/\/keepmecertified.com\/blog\/youspeak-user-reviews-and-our-responses-from-around-vol-3-the-web\/"},"wordCount":399,"publisher":{"@id":"https:\/\/keepmecertified.com\/blog\/#organization"},"image":{"@id":"https:\/\/keepmecertified.com\/blog\/youspeak-user-reviews-and-our-responses-from-around-vol-3-the-web\/#primaryimage"},"thumbnailUrl":"https:\/\/keepmecertified.com\/blog\/wp-content\/uploads\/2012\/04\/intersting-man.png","articleSection":["Online Real Estate School"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/keepmecertified.com\/blog\/youspeak-user-reviews-and-our-responses-from-around-vol-3-the-web\/","url":"https:\/\/keepmecertified.com\/blog\/youspeak-user-reviews-and-our-responses-from-around-vol-3-the-web\/","name":"YouSpeak: User reviews and our responses from around- Vol 3 the web - Keep Me Certified Blog","isPartOf":{"@id":"https:\/\/keepmecertified.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/keepmecertified.com\/blog\/youspeak-user-reviews-and-our-responses-from-around-vol-3-the-web\/#primaryimage"},"image":{"@id":"https:\/\/keepmecertified.com\/blog\/youspeak-user-reviews-and-our-responses-from-around-vol-3-the-web\/#primaryimage"},"thumbnailUrl":"https:\/\/keepmecertified.com\/blog\/wp-content\/uploads\/2012\/04\/intersting-man.png","datePublished":"2012-05-21T14:56:04+00:00","dateModified":"2015-12-07T14:40:08+00:00","breadcrumb":{"@id":"https:\/\/keepmecertified.com\/blog\/youspeak-user-reviews-and-our-responses-from-around-vol-3-the-web\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/keepmecertified.com\/blog\/youspeak-user-reviews-and-our-responses-from-around-vol-3-the-web\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/keepmecertified.com\/blog\/youspeak-user-reviews-and-our-responses-from-around-vol-3-the-web\/#primaryimage","url":"https:\/\/keepmecertified.com\/blog\/wp-content\/uploads\/2012\/04\/intersting-man.png","contentUrl":"https:\/\/keepmecertified.com\/blog\/wp-content\/uploads\/2012\/04\/intersting-man.png","width":"413","height":"508"},{"@type":"BreadcrumbList","@id":"https:\/\/keepmecertified.com\/blog\/youspeak-user-reviews-and-our-responses-from-around-vol-3-the-web\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/keepmecertified.com\/blog\/"},{"@type":"ListItem","position":2,"name":"YouSpeak: User reviews and our responses from around- Vol 3 the web"}]},{"@type":"WebSite","@id":"https:\/\/keepmecertified.com\/blog\/#website","url":"https:\/\/keepmecertified.com\/blog\/","name":"Keep Me Certified Blog","description":"Online Real Estate School Blog","publisher":{"@id":"https:\/\/keepmecertified.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/keepmecertified.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/keepmecertified.com\/blog\/#organization","name":"Keep Me Certified School of Real Estate","url":"https:\/\/keepmecertified.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/keepmecertified.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/keepmecertified.com\/blog\/wp-content\/uploads\/2021\/03\/k.jpeg","contentUrl":"https:\/\/keepmecertified.com\/blog\/wp-content\/uploads\/2021\/03\/k.jpeg","width":450,"height":450,"caption":"Keep Me Certified School of Real Estate"},"image":{"@id":"https:\/\/keepmecertified.com\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/keepmecertified.com\/blog\/#\/schema\/person\/48e89862fc6ecfe93336e50284e21e10","name":"Jeff Weiss","description":"Jeff is passionate about building better training for professionals. He oversees the development, production, and distribution of all training content at Keep Me Certified. Jeff is an avid runner, burrito connoisseur, and the founder of Keep Me Certified.","sameAs":["https:\/\/keepmecertified.com\/blog","keepmecertified.com\/facebook","https:\/\/x.com\/twitter.com\/keepmecertified"],"url":"https:\/\/keepmecertified.com\/blog\/author\/vice406-2-2\/"}]}},"_links":{"self":[{"href":"https:\/\/keepmecertified.com\/blog\/wp-json\/wp\/v2\/posts\/227","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/keepmecertified.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/keepmecertified.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/keepmecertified.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/keepmecertified.com\/blog\/wp-json\/wp\/v2\/comments?post=227"}],"version-history":[{"count":10,"href":"https:\/\/keepmecertified.com\/blog\/wp-json\/wp\/v2\/posts\/227\/revisions"}],"predecessor-version":[{"id":2045,"href":"https:\/\/keepmecertified.com\/blog\/wp-json\/wp\/v2\/posts\/227\/revisions\/2045"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/keepmecertified.com\/blog\/wp-json\/wp\/v2\/media\/214"}],"wp:attachment":[{"href":"https:\/\/keepmecertified.com\/blog\/wp-json\/wp\/v2\/media?parent=227"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/keepmecertified.com\/blog\/wp-json\/wp\/v2\/categories?post=227"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/keepmecertified.com\/blog\/wp-json\/wp\/v2\/tags?post=227"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}